Got questions? We’ve gathered all the answers you need right here, from product details to shipping information and everything in between. Explore our FAQ section to find quick solutions, helpful tips, and all the details to make your experience with us as smooth and enjoyable as possible!
Yes, under European law, you have a 14-day cooling-off period. During this time, you can cancel and return your order without giving a reason. The product must be in their original condition. Contact us for return instructions.
Our neon lights are crafted using high-quality LED neon flex tubing, making them safe, durable, and energy-efficient.
Production typically takes 5-30 business days. Shipping times depend on your location and chosen delivery method.
Yes, we ship worldwide! Shipping fees and delivery times vary depending on the destination.
In the rare event of damage during transit, please contact us within 14 of receiving your package, and we’ll arrange a replacement or repair.
Simply wipe the surface with a soft, dry cloth. Avoid using water or harsh chemicals to prevent damage.
Custom neon signs typically take 2–3 weeks, including production and delivery.
We accept returns for non-custom signs within 14 days of delivery. Custom signs are non-refundable unless there’s a manufacturing defect. Fill in the contact form to return a product.